Committed to Your Complete Satisfaction
Explore our return policy that promises quick, straightforward refunds and support, ensuring your confidence and happiness with every purchase.
Effective Date: August 2025
At Mason Journals and More, we want you to be fully satisfied with your purchase. If you are not entirely happy with your order, please review our policy below.
1. Eligibility for Returns
We accept returns for most physical products purchased from our store within [3] days of delivery. To be eligible for a return, your item must:
Be unused and in the same condition you received it.
Be in the original packaging.
Include a receipt or proof of purchase.
2. Non-Returnable Items
Downloadable and Digital Products: All digital and downloadable products are non-returnable and non-refundable once the purchase is completed.
Perishable goods (if applicable).
Personal care items for hygiene reasons (e.g., maternity pads, breast pumps that have been opened).
Customized or personalized items.
3. Return Process
To start a return, please contact us at admin@masonjournalsandmore.com with your order number and reason for return.
If your return is approved, we will provide instructions for shipping the product back.
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error or a defective product.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within seven business days.
Downloadable and digital products are excluded from refunds under all circumstances.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at admin@masonjournalsandmore.com.
6. Contact Information
If you have questions about our Return & Refund Policy, please email us at admin@masonjournalsandmore.com or use our website’s contact form.
